Last updated: 30 April 2026

Village Handyman respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights when you use our website, contact us, request a quote, or interact with our advertising.

Website: village-handyman.co.uk
Email: quote@village-handyman.co.uk
Phone / WhatsApp: 01582 292456

1. Who we are

Village Handyman provides local handyman, home maintenance, gardening, guttering, decorating, tiling, window cleaning and repair services.

For the purposes of data protection law, Village Handyman is the controller of the personal information you provide to us.

2. Information we collect

We may collect and use the following types of personal information:

Information you give us directly

This may include:

• your name
• phone number
• email address
• address or general location
• details about the job or service you need
• photos, videos or documents you choose to send us
• messages sent through our website, email, WhatsApp, phone, Facebook, Instagram or other platforms

Website and technical information

When you use our website, we may collect technical information such as:

• your IP address
• browser type and device information
• pages visited
• how you arrived at the website
• approximate location based on your device or browser
• website interactions, such as clicks, form submissions or calls from the website

Some of this information is collected through cookies and similar technologies.

3. How we use your information

We use your personal information to:

• respond to enquiries
• provide quotes and estimates
• arrange appointments or visits
• carry out requested services
• contact you about your enquiry or booking
• manage our records
• improve our website and services
• measure the performance of our marketing and advertising
• show relevant ads to people who may be interested in our services
• prevent spam, misuse or security issues
• meet legal or accounting obligations

4. Our legal basis for using your information

We only use your personal information where we have a lawful reason to do so.

This may include:

Contract or pre-contract steps

When you contact us for a quote, book a service or ask us to carry out work, we use your information to respond and provide the service.

Legitimate interests

We may use your information where it is reasonably necessary for running and improving our business, such as responding to enquiries, keeping business records, improving our website and understanding what services people are interested in.

Consent

We may ask for your consent for certain types of cookie use, tracking or marketing activity where required.

Legal obligations

We may need to keep certain information for tax, accounting or legal reasons.

5. Contact forms and enquiries

If you submit a contact form, request a quote, call us, email us or message us, we will use the information you provide to respond to your enquiry.

We may keep a record of your enquiry so we can follow up, provide a quote, manage the work, and keep accurate business records.

Please do not send sensitive personal information unless it is necessary for your enquiry.

6. Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to make the website work, understand how it is used, and support our advertising.

Cookies are small files placed on your device when you visit a website.

We may use:

Essential cookies

These are needed for the website to work properly.

Analytics cookies

These help us understand how people use our website, including which pages are visited, how visitors find us, and how the website performs.

Advertising and marketing cookies

These help us measure advertising performance and show relevant adverts on platforms such as Google, Facebook and Instagram.

7. Google Analytics 4

We use Google Analytics 4 to understand how visitors use our website.

Google Analytics may collect information such as:

• pages viewed
• time spent on the website
• device and browser information
• approximate location
• referral source
• website interactions

This helps us understand what is working on the website and where improvements can be made.

8. Google Ads tracking

We may use Google Ads tracking to measure the performance of our advertising.

This may help us understand whether someone who clicked an advert later:

• visited our website
• submitted a form
• clicked to call
• requested a quote
• completed another useful action on the website

Google Ads tracking may use cookies or similar technologies to measure these actions.

9. Meta Pixel

We may use the Meta Pixel on our website.

Meta Pixel helps us understand how people interact with our website after seeing or clicking adverts on Facebook or Instagram.

It may be used to:

• measure ad performance
• understand website visits and actions
• improve our advertising
• show relevant adverts to people who have visited our website or interacted with our business

Meta may process this information according to its own privacy policies and terms.

10. Managing cookies

When you visit our website, you may be given options to accept or reject non-essential cookies.

You can also control cookies through your browser settings. Most browsers allow you to block, delete or manage cookies.

Please note that blocking some cookies may affect how parts of the website work.

11. Sharing your information

We do not sell your personal information.

We may share limited information with trusted service providers where needed to run our business, website or advertising, including:

• website hosting providers
• email providers
• analytics providers
• advertising platforms such as Google and Meta
• form or website plugin providers
• professional advisers, such as accountants, where necessary

We only share information where there is a valid reason to do so.

12. How long we keep your information

We only keep personal information for as long as necessary.

Enquiry and customer records may be kept for a reasonable period so we can manage bookings, respond to follow-up questions, keep business records and meet legal or accounting obligations.

Website analytics and advertising data may be kept according to the settings and retention periods used by the relevant platforms.

13. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no website, email system or online service can be guaranteed to be completely secure.

14. Your rights

Under UK data protection law, you may have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information
• object to certain uses of your information
• ask us to restrict how we use your information
• withdraw consent where we rely on consent
• complain to the Information Commissioner’s Office

To make a request, contact us using the details below.

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, contact:

Village Handyman
Email: quote@village-handyman.co.uk
Phone / WhatsApp: 01582 292456

16. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a new “Last updated” date.